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No. It goes against our business philosophy to lock clients into a long term contract. At FastLink we believe that once you try our routing and billing software you’ll be a fan of both our products and our company. We work hard to keep lines of communication open to ensure your highest level of satisfaction, and if you’re not happy, we hope you will give us the chance to correct the problem. If in the event you do decide to end your business relationship with FastLink all we ask for is a 10-business day notification that you will be leaving our services.
When you decide to try our free, 30-day, no obligation demo we include eight hours of programming time to cover your setup costs. In many cases eight hours is all we need, so there is no setup cost with FastLink. However, if after reviewing your company’s data and requirements we feel your conversion is more intense, we would need to quote a setup price for your individual company and its unique needs.
Our software products were specifically designed with wholesale traffic in mind. It is a telecom business-to-business solution. However, within our software we do have the ability for your company to put a line item charge representing a percentage of the invoice, and charge that back to your customer. This line item charge is by no means suitable for end user taxing needs.
Cloud servers are a really great solution for many needs, however, when it comes to the critical need for dependable IP transport we have found that cloud servers can create the following problems:
For optimal performance we recommend that FastLink’s routing and billing software reside at the same co-location as your VoIP or TDM switches.
Our core business is wholesale telecom. Our focus is always on improving our billing, routing and LNP products. Making the products we have better and more competitive is our number one goal. It’s not unusual that once companies are exposed to our team of highly competent programmers we are approached to be contracted for custom work. When those instances arise we evaluate them on a case-by-case basis. We will consider this type of work if it fits in the scope of our core business.
FastLink’s monthly software license is very comprehensive. Here are the items included with your monthly license:
The telecom business is in a constant state of change. A software product that meets your needs perfectly today, might be outdated within just a few months. FastLink makes updates on a weekly basis to our software products in response to industry changes and individual client needs. For this reason we feel that we’d be doing you a disservice selling you our billing and routing package without further support or changes. After running the numbers we think you’ll find that outsourcing your billing and routing with FastLink is very cost effective. We have the expertise and years of experience in the telecom business to save you money related to software development costs. Even at our highest pricing Tier (Tier III) a client’s annual license fee is capped at $60,000 which is less than the cost of one qualified USA based software developer.
Yes. Emergency support is available 365 days per year.
Our routing and billing software has no fixed limit on the number of switches it can support. We support both VoIP and TDM switches. We can subtotal and provide reports for 99 switches. If your company has a non-standard SIP redirect switch, developed internally, we can support that too.
Our software is not a one size fits all. Although it has many features that meet the various needs of our clients around the world, we do have the ability to consider your company’s individual needs too. We pride ourselves on our ability to build custom reports, add requested features and tweak certain aspects of our software based on your company’s individual needs. Most of the minor changes clients request are fulfilled within two or three business days (depending on the complexity). Changes of this scope are included with your monthly license fee.
If your request is much larger in scope and can’t be completed in a couple of business days it is possible that we will still complete the customization at no cost, however, your wait to see the change become functional in our software may be much more lengthy. Most likely the implementation holdup is that the change impacts core functions within our software, and the change can’t be executed with ease.
Software customization requests are discussed between FastLink and your company, and are put in the queue in the order they are brought to us (the exception would be an emergency). If a FastLink client wishes for their request to leapfrog to the front of the queue this is negotiated. Priority changes are done on a case-by-case basis and the cost for your change will be negotiated.
No. All license fees necessary to run all of FastLink’s products are included in our monthly license fee. Click here to see our pricing.
For optimal performance we recommend that FastLink’s routing* and billing software reside at the same co-location as your VoIP or TDM switches.
Minimum hardware requirements:
* For implementation of auto-routing a minimum of two systems will be required.
Yes. Every client we have is mobile and has the need to be in touch with their business 24/7. For this reason every screen in FastLink can be navigated and functions on a mobile device. We obviously don’t recommend this as your normal setup for working, but if you are not in the office and need to access the routing or billing software you can accomplish this task on your phone or tablet.
FastLink Software is a registered NeuStar service provider. For 18 years NeuStar (NYSE: NSR) has been the exclusive, government approved provider of the Local Number Portability (LNP) database. In order for a company to gain access to the NeuStar LNP data, they must go through an approval process. NeuStar evaluates the justified need the company has to access to its LNP data. If approved by NeuStar, then a company becomes a registered NeuStar service provider, and they are issued a NeuStar Service Provider ID (SPID). NeuStar service providers have the legitimate, legal right to use the NeuStar LNP database in order to provide accurate LNP dipping services to their clients for the purpose of rating and routing domestic traffic.
There is only one source for LNP data — NeuStar. Since there is only one source it is not unusual for carrier companies to believe that there is little to no difference between companies that provide LNP services, especially when evaluating the cost of those services. Carrier companies often assume that companies providing LNP services must be getting their data from the definitive NeuStar source, right? A logical assumption. Unfortunately an incorrect one. Questions about the source of LNP data is often not asked by carrier companies when choosing an LNP service provider, and it should be one of your first questions when choosing an LNP service provider.
If you are not sure where your LNP data comes from you should ask your LNP service provider for their NeuStar SPID. Once they provide it to you, we highly recommend that you verify that their SPID is active, and they are in good standing with NeuStar by calling their corporate headquarters in Sterling, VA (571) 434-5434. If you are unable to verify your LNP service provider with NeuStar that should give you pause (for thought).